Please, make deliberate purchasing decisions. Consumer rights, including the right to return goods, do not apply to B2B sales.
We are aware that reading through long regulations can be tiring but please check everything carefully in order to understand the conditions of complaints. This will ensure your complaint will be dealt with efficiency.
Complaints are obliged to be reported within 7 days from the date of receipt of the order.
If the damage can be repaired, we arrange collection, repair the faulty parts or the whole mannequin and send it back. If it happens that during the examination it turns out we are not able to repair the product, you will be given a brand new one.
Terms and conditions of our complaint procedure below:
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The mannequin will be repaired within 21 days of receipt of the faulty product